• Solves Customer Support Issues that pertain to Customers Web Hosting Accounts
• Solves Customer DNS, Email, Permissions, CGI Scripting, HTML Coding, Domain Registration & Renewal and billing issues, questions and concerns.
• Solves escalated issues from Administrator and Management Levels
• Promoted from Premium Support to the Ticket Management Team in December 2007
• Promoted from Standard Support to Premium Support in July 2007